Correct pay monthly

[javad_bahramzad]

Hello

I had an old device (iPhone 15 Pro Max) and recently swapped it for an iPhone 16 Pro Max, and returned the old phone to o2. Now I am paying for two devices and this is a mistake on your part because I returned the old device eight days after receiving the new device when I had fourteen days to do so.

Now please correct my monthly payment.

Regards

Javad

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[pgn]

Flagged due to personal OP phone number...