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Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: iPhone XS Voicemail Issues

I'm on that page also @jonsie

 

Just tried my O2 SIM in an iPhone 7 with iOS12 and that is not working either.

 

It does seem to be pointing to iOS 12 / O2 carrier settings. EE SIMs are working fine though.

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Community Manager
Posts: 7,491
Registered: ‎23-07-2014

Re: iPhone XS Voicemail Issues

Hi @dgilbert2, sorry to hear that you were having issues with your voicemail. Did you make any progress with this since you last posted or are you still stuck?

 

Cheers guys for jumping in to troubleshoot @Anonymous, @Cleoriff@MI5, @Anonymous, @jonsie ! Smiley Happy

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Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: iPhone XS Voicemail Issues

@Marjo thanks for your post.

 

Unfortunately I am no further forward. I saw an O2 Guru in store on Saturday who re-checked my account and concluded that it was an Apple problem. Apple have come back and said its a O2 network / carrier settings issue.

 

So stuck between a rock and a hard place worried

 

Any advice would be appreciated.

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Community Manager
Posts: 7,491
Registered: ‎23-07-2014

Re: iPhone XS Voicemail Issues

Well that sounds frustrating indeed @dgilbert2, let's check on our end just in case there's anything we can do to help - I'll drop you a PM here on the forum shortly to get a few additional details!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: iPhone XS Voicemail Issues

With many thanks to @Marjo my Voicmail problem has now been resolved.

 

I recieved a call from a very helpful technical expert who removed 4G and WiFi calling from my account. For some reason this upsets things but once removed my Voicemail was fully working.

 

4G and WiFi calling were then added back again to my account and Voicemail has continued to work.

 

Thanks again grin