Hi. I was trying to order the IPhone 16 pro and got to the payment part which you have already taken the £30 from my account and before i could order it a pop up said that you’ll get back to me within 24 hours after you did more checks on me. Then another pop up said something went wrong and now ive got to start over again even though you already took the £30 from me already
Lots of problems with the pre orders today, best thing to do is call the sales team on 0800 081 0255 as there is nothing anyone here can do to help, im sorry to say...
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I've had the same issue here, I tried to switch up from the s24 ultra to the iphone 16 pro max, payment has went through but when I try to complete the order it comes up with something went wrong but has still taken the £1 upfront payment out of the bank.
You need to contact the O2 sales' team @johnnyboy2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.
Thanks for the reply, I contacted the sales team yesterday and got it sorted, I ended up not updating it to the iPhone due to the wait times because of the demand. I'll just wait until the s25 ultra comes out next year and switch up then.
