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iPhone 13 pro click and collect - ordered 5 weeks ago now

Becky29
Level 1: Joiner
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Good morning,

 

I ordered the iPhone 13 pro almost 5 weeks ago now for click and collect to a store near me. When ordering it said delivery would take UP TO 4 weeks. I contacted o2 last week as I still haven’t received a dispatch email even though my order status online is “complete”. I was advised by o2 that it was expected to be in on 16/11/21. Therefore I spoke with o2 web chat to find out if it was in yet on the 16th they advised me they couldn’t know that information so to contact the store. I phoned the shop and they said it wasn’t there yet and they had no way of knowing when it would get there!! 


I have since went into o2 website and the phone is now IN STOCK and if I was to order now it would come for delivery tomorrow! Therefore where is my phones ordered 5 weeks ago?!!!!

 

just wondering if it’s normal to not received any dispatch email or communication for a phone ordered 5 weeks ago? And if there is any way at all I can track down my order? The track my order on myo2 is the most useless thing ever so please don’t recommend this.

 

thanks 

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Cleoriff
Level 94: Supreme
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@Becky29 

The website doesn't show a live stock system which in this day and age is appalling.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Edited to add, you wont be able to track your order until you get an email stating it's been dispatched.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Becky29 

The website doesn't show a live stock system which in this day and age is appalling.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

 

Edited to add, you wont be able to track your order until you get an email stating it's been dispatched.

Veritas Numquam Perit

Girl in a jacket
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