Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor signal

I have a netgear home hub pay monthly device, the signal was OK to start with. I race online with friends but recently they started complaining about car jumping around all over the place, high latency and low bandwidth. If had known this was gonna h...

Resolved! Deposit Refund

So I've kept up my payments and was meant to receive my deposit back today. However a payment has gone out but no deposit refunded? Any help would be appreciated!

Resolved! porting over a number from old device to new phone

I have bought a SIM only deal and am waiting for my old Pay as You Go number to be ported over to my new SIM. How long should this take as i have been waiting two days now?

Resolved! sim not available

hiii have taken new contract for samsung z fold 2,the mobile is super but i didn't get sim and my plan is activated.there is no help from customercare

Fed up to the back teeth with the customer care of O2

Who else is fed up with the O2 billing system? As soon as I pay my bill, Inget hounded on the ne t bill before ot is due? why are they so hard to talk to?

Resolved! Upgrading to 5G

Hi, I recently chnaged from Virgin to O2. i currently have an IPhone XS Max and my sim is a 4G pay monthly. I am expecting the IPhone 12 PRO MAX to be delivered on the 13th of January, this has 5G cabability on it. Do i need a new sim or will my Sim ...

Repair tracker not working

I sent in my Pixel 3 for repair on the 8th of December and I have heard absolutely nothing back from the repair centre.The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.I previously sp...

Resolved! My old number is still not ported after 5 working days

Hi, I ordered pay monthly contract on 02/01/2021 and also submitted PAC details at the same time. Still my old number is not ported. Please help!

Re: Switch of phones - no cellular or 4g

Hi I like to to get up phone so I can use it and pay when I pay my bill later please

Resolved! Problem with paying device plan balance

I have had problems trying to pay off the balance of my device plan. I called 202 as requested (as I can only pay my fixed monthly payment amount on the app and website ‘make a payment’ option). It’s a recorded voice which takes me through to almost ...

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