Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of Payment Details

Hi, I have POA for my Dad and have a 2nd mobile for him on my account. When I try to view his bills on the app it doesnt give me the option. I logged on to my lap top and it does come up but, even when im logged in, when I click on Dads number its as...

Already paid

Hello I’m convinced I have already paid 2X the amount owed to you for my bill. I paid £50 on 1st of October.

Resolved! Premium Texts Price Increase

I've just noticed that from 1st September, premium texts have increased from £0.08 to £0.13. This is an increase of 62.5%! How can this be justified?

Resolved! New phone

Hi. I purchased my new Samsung S21 5g yesterday. Its still not allowing me to make calls. Its saying my sin is not yet provisioned. Can you help. Thank you

Resolved! Calls drop out everywhere I go even on WiFi calls

My phone cuts people of at all times of the day any where in the country I seem to be I can only get around 5 minutes of calls maximum, I've had the phone for 4 months and it has always been the same it's a Sony A10 I've tried resetting things but it...

Resolved! iPad - cancel airtime?

I have an iPad with an airtime agreement & the last device payment is due this month. I want to cancel the airtime element….how do I do this?

sim card

trying to reactivate new sim its not working can anyone help

Resolved! O2 open

Hi applied for an o2 open discount and it has been applied to my account. Do I need to reapply each month for the discount or does the discount continue until the end of my contract. Thank you

Resolved! I'm on a contract

I'm currently on a contact, can i go to a sim only deal if i pay my old phone off

Return problems

Hi guy's. I buy smartwatch and return in cooling period. It take 3 weeks calling and going to store to sort out semple thing return. Ok finally o2 make return cancelled my contract and stop my number. And even for apology give me 50 pound back. But m...

O2

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