Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! EU roaming charges rip off

I’ve had two texts today to tell me Ive gone over my eyes allowance with no prior warning. Ive got a 120gb contract so I’m confused. I thought roaming was only on new contracts since Brexit.

Resolved! Upgrade to sim only

Hello,I recently upgraded to sim only deal and the price is less than my previous contract monthly fee.Do I have to cancel bank direct debit or does O2 correct everything to reflect new price

Resolved! Is it possible to stop the constant notifications to sign in to my 02?

When my data is used up I constantly receive prompts to sign in to my 02. Is it possible to turn these off?

Resolved! Sim activation

I am upgrade my phone my new sim is no coverage please check this pass 24 h

Resolved! Insurance

By phone started playing up a while ago i took out sim and put it in other phone I had as needed for work how ever I now need to get it fixed but haven’t had the SIM card in it for a few weeks will this affect my insurance ?

Resolved! Sharing data

How I can share data

Upgrade time changed from 3 to 6 months.

Hi all. I have a sim only plan and when I've checked I could get an upgrade at 5th October. Now I'm checking and I can upgrade at 5th January. Why is that?

Resolved! How to stop premium text

How do I stop premium text message coming through to my phone and getting charge for them?

Resolved! new sim order

I ordered new sim on 29th August but still not received. Your staff advised 2-3 working days but now 5 working days gone... still not received. Please update what happened my order?

Resolved! Transferring number to o2

Hi, I’ve inserted my new 5G o2 SIM card and haven’t received any ‘welcome to o2’ texts or ‘we will now process your number transfer’, is this Normal? On the order form I entered my EE PAC code. Do I need to do anything else or will it automatically t...

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