Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Unexpected response from network

I am trying to set a divert from my O2 number to another number on another network, but when I try to set the divert I get the error message "unexpected response from network". If I try to ring this number it connects fine but for some reason O2 wont...

Nemo1 by Level 1: Joiner
  • 16 replies
  • 0 kudos

Sim delivery

Order [Removed] has not yet arrived. Ordered five days ago. Where is it? Geoffrey Beckett

GBeckett by Level 1: Joiner
  • 2 replies
  • 0 kudos

Damage display

Hi what i have do when i pay insurance for damage cover?because i have damage cover

Libusa by Level 1: Joiner
  • 2 replies
  • 0 kudos

End contract

Where do i find out how much i need to pay to finish my contract

Lynsey1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Emojis

I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?

Resolved! Bill

Why is my bill never the same? It’s supposed to be £39.95. Per month. I’d like you to look at the bills that you have taken and refund me the outstanding. You have been taking £40+ and my contract is £39.95. It doesn’t add upThanksPaige

Soton by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying phone bill

I have a pay monthly contract, what happens when you only pay half of your phone bill? In my case is £40 only paid £20? Thanks!

Resolved! Scam texts

When I received my O2 Bill this month there was a charge for £3.75 plus Vat which I did not recognise. I queried this with O2 and they told me it was for"Voucher Services" from Kalastia Consulting. Obviously I had no knowledge of this Company or thei...

oldmike by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Phone call claiming to be from o2 but they knew about my Tarriff

I had a call yesturday from 01613935075, saying they are from o2 without any prompting from me they told me what my monthly tarriff / allowances are. It just seemed very fishy as i had my doubts the call was actually o2. They then tried to sell my a ...

xtruss by Level 3: Thinker
  • 8 replies
  • 0 kudos

Resolved! fixed ip data sim

i have a pay monthly data account with 02. The sim i have is inserted into a d-link wireless router for my internet access. the problem i have is that the public ip associated to the data sim is Dynamic (ie it keeps changing) does anyone know if 02 p...

bwly by Level 1: Joiner
  • 8 replies
  • 0 kudos