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Change of Payment Details

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1973leanne
Level 1: Joiner
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on ‎06-10-2021 11:07

on ‎06-10-2021 11:07

Hi,  I have POA for my Dad and have a 2nd mobile for him on my account.

 

When I try to view his bills on the app it doesnt give me the option. I logged on to my lap top and it does come up but, even when im logged in, when I click on Dads number its asking me to enter my log in details again but not recognizing them. Just cant see what im doing wrong. Ultimately im trying to ammend the bank details just for Dads. Any help would ne greatlt appreciated. 

 

Cheers,  

 

Lj

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MI5
Level 94: Supreme
  • 151901 Posts
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Registered:

on ‎06-10-2021 11:31

on ‎06-10-2021 11:31

@1973leanne 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151901 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎06-10-2021 11:31

on ‎06-10-2021 11:31

@1973leanne 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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