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Level 1: Joiner
Posts: 3
Registered: ‎31-12-2015
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iPhone 11 sent in for repair, have not received

I have never know a most difficult company to get help.

my phone was sent for repair after freezing screen which is only 6 months old, said it would be here yesterday but have not received.

any help please.

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: iPhone 11 sent in for repair, have not received

@Bern999 

You'll need to chase up with O2, sorry.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎31-12-2015

Re: iPhone 11 sent in for repair, have not received

Thanks but it's impossible to get in touch with them.

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: iPhone 11 sent in for repair, have not received

@Bern999 

We have no access to accounts or personal info on here so the only way is to keep trying to call.

8.00am is the best time and say you want to upgrade or fraud to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎31-12-2015

Re: iPhone 11 sent in for repair, have not received

Lol. Cheers.

Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: iPhone 11 sent in for repair, have not received

Good luck Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)