iPhone 11 sent in for repair, have not received

[Bern999]

I have never know a most difficult company to get help.

my phone was sent for repair after freezing screen which is only 6 months old, said it would be here yesterday but have not received.

any help please.

[MI5 · Accepted solution]

@Bern999 

You'll need to chase up with O2, sorry.

Guide: Coronavirus Community Help and Support 

[Bern999]

Thanks but it's impossible to get in touch with them.

[MI5]

@Bern999 

We have no access to accounts or personal info on here so the only way is to keep trying to call.

8.00am is the best time and say you want to upgrade or fraud to get put through.

[Bern999]

Lol. Cheers.

[MI5]

Good luck