on 02-11-2024 13:38
I traded in my iPhone 15 Pro VIA Switch up for the 16 Pro Max. Finally received my 16 Pro Max on Friday 25th October after a 4 week wait.
I posted my 15 Pro back in the original box, bubble wrap and a postage bag using the QR code on the label emailed to me. This was posted on Tuesday 29th. I never received the ‘pack’ they were sending out. According to the tracking the phone was delivered back to O2 on Wednesday 30th but I have had no correspondence to confirm this meaning I am now starting to worry. Has anyone had a similar experience and how long did it take for O2 to confirm they had the device and all was OK?
on 02-11-2024 15:24
It can take a couple of weeks to process.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
on 05-11-2024 07:54
on 05-11-2024 07:54
Thank you
I have now had 3 email reminders to send my device to them, despite the tracking showing as delivered. Guess it’s time to give them a call!
on 05-11-2024 08:36
on 05-11-2024 09:25
Hence the up to 2 weeks to process.
on 14-11-2024 17:36
I am in a similar situation - have they acknowledged your return ? if so how long did it take?
on 15-11-2024 16:59
on 15-11-2024 16:59