iPad Pro exchange/return

[BUnit82]

So I upgraded my sim only monthly plan as I wanted to get an iPad Pro. 

But I had to refuse it’s delivery as I didn’t know the pin for the delivery and it’s been sent back. 

I wanted to exchange it anyway as I had ordered the wrong one, I ordered the 2021 11 pro and I really wanted the latest one which is the 12.9 pro 2022 model. 

anyway it was returned and it starting process and so I made an exchange request on my account but it ordered me the exact same iPad. 

sp I cancelled tbat and now I am wondering when this will all reflect on my account and I can order the actual device I want? 

many thanks 

[MI5 · Accepted solution]

@BUnit82 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

[BUnit82]

Thank you, I did and they cancelled it and I have re order on Wednesday.