Solved: Re: iPad Pro exchange/return

BUnit82 · ‎11-05-2023

So I upgraded my sim only monthly plan as I wanted to get an iPad Pro.

But I had to refuse it’s delivery as I didn’t know the pin for the delivery and it’s been sent back.

I wanted to exchange it anyway as I had ordered the wrong one, I ordered the 2021 11 pro and I really wanted the latest one which is the 12.9 pro 2022 model.

anyway it was returned and it starting process and so I made an exchange request on my account but it ordered me the exact same iPad.

sp I cancelled tbat and now I am wondering when this will all reflect on my account and I can order the actual device I want?

many thanks

MI5 · ‎11-05-2023

@BUnit82

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-05-2023

@BUnit82

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BUnit82 · ‎12-05-2023

Thank you, I did and they cancelled it and I have re order on Wednesday.

O2

iPad Pro exchange/return

Photos

Leaving O2

Contract

Sony Xperia 1 VII

bill

Use of phone in Australia and contract