i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

[Anonymous]

i'd like to change my direct debit bank details, it's not clear on your webiste how i do this

[MI5 · Accepted solution]

It should be possible in the billing section of your My O2 http://www.o2.co.uk/myo2 but if you can't do it contact CS http://www.o2.co.uk/contactus

[viridis]

I've always contacted customer services tbf

[Cleoriff]

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@viridis wrote:
I've always contacted customer services tbf

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As did I when I started my contract. If I am completely honest at that time I had limited knowledge of MyO2

[jonsie]

I did mine via My O2. It was just a matter of clicking on the account and setting up a 4 digit pin.

However the website has been redesigned just recently so I'm not sure the option is still there. 

[jonsie]

Just to add this is not something I would be asking live chat to change. ...

[Cleoriff]

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@jonsie wrote:

Just to add this is not something I would be asking live chat to change. ...

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No indeed...nothing account related as we well know...:smileysad: