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how to stop going over data

Anonymous
Not applicable

on ‎16-06-2017 18:38

on ‎16-06-2017 18:38

this is my first time on a monthly contract i would like to know how i can block my son going over his data and being charge extra. thanks in advance

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MI5
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on ‎26-07-2017 17:01

on ‎26-07-2017 17:01

As long as we can find it again wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎27-07-2017 10:20

on ‎27-07-2017 10:20

@MI5 wrote:
As long as we can find it again wink

I'll leave it right where it is wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 32 of 37
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Anonymous
Not applicable

on ‎05-12-2017 17:27

on ‎05-12-2017 17:27

I have read that the limit can't be exceeded.  I can't confirm that that is true, as there are months where my daughters bill is higher than the default.  There is no way that this is due to calls...

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MI5
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on ‎05-12-2017 17:34

on ‎05-12-2017 17:34

@Anonymous wrote:

I have read that the limit can't be exceeded.  I can't confirm that that is true, as there are months where my daughters bill is higher than the default.  There is no way that this is due to calls...

I can assure you it is 100% impossible to be charged extra for data unless you are on a business account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-12-2017 17:37

on ‎05-12-2017 17:37

It is definitely true. Her bill is due to calls or sending texts that convert to mms. 

You can see a full breakdown in My O2. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Shilan
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on ‎05-12-2020 22:09

on ‎05-12-2020 22:09

how can i block data on my contract
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jonsie
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on ‎05-12-2020 23:10

on ‎05-12-2020 23:10

Turn off mobile data

or possibly delete the APN setting @Shilan 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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