how the hell do you pay off your device plan

[AMCross]

as title been on hold now for 1.5hrs#

why cant you just do it online like any other company

[MI5 · Accepted solution]

@AMCross 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[AMCross]

After 1 hr and 55 mins the girl was happy to sort and then tried to sell me a sim only package and told my to use the loyalty bonus and text all my numbers to 21500 and then get a text today that although i have 5 monthly contracts they cannot apply discount

[AMCross]

does anyone on here actually work for 02

[AMCross]

and now getting threating letters saying going to cut me off BUT they cant take payment for a mistake they made

SURELY there is a UK BASED CUSTOMER DEPT

[Enlli]

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@AMCross wrote:

does anyone on here actually work for 02

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This is a community forum made up of customers such as yourself

However, as you have tried the phone route I'll ask an advisor to take a look

They will message you here

@O2Emma can you help here?

[O2Emma]

Hi @Enlli I will pick this up thanks 

Hi @AMCross I will send you a private message to look into this for you.

[Enlli]

Thank @O2Emma 

[AMCross]

and emma cant help either but thats ok customer with 5 monthly accounts has plenty of options

[AMCross]

and 02 have managed to mess up my credit file

goes from owing £75 to settle my accounts to now Owing £125 with no explanation and NO email/Text/Calls as ive paid more than the settlement figure

disgraceful waste of customer loyality