Upgrade

[Debbieeakins86]

Hi I have been notified that I have a new device plan but I haven’t spoken to anyone about this. Am I due an upgrade?

[pgn]

Sounds like you need to Guide: How to find help & contact O2 @Debbieeakins86 - nobody here can see your account details to see why you received such a notification, even assuming the communication is genuine. Good luck!

[jonsie · Accepted solution]

Check your My O2 urgently to see if any device or tariff change has taken place without your knowledge

Then report any fraudulent activity to customer service