Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Wh...

Glen21 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Changing plan?

Everyone quick question if you are on a Sim only with 12GB data and you change m price plan to unlimited are you able to change the plan back down again to anything of your choice after 30 days I’m sure I saw somewhere that you can change your plan o...

Resolved! Changed address but new address is showing the wrong county.

Hi there, I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem. However, the new address on the account is showing the wrong county! Every...

Joshua_B by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 5g sim card deal

I have just bought an iphone 12 and was sent a 5g sim card and hence changed my deal (to a better one) I sent the LOYALTY text to 21500 but on the reply it stated "Sorry we can't add a Family Plan to xxxxxxx" The 02 operator had reminded me to send t...


Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Caitlin1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Pay Monthly SIM

A little help please, trying to help my father go through the online process of buying a new SIM, I'm on the phone while he is online. He is not coming from another provider, this is a fresh purchase, so what option should he select when asked for a ...

Resolved! Sim Only

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

Angz by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Overcharged

My usual phone bill is just under £25 a month as i pay for just the sim by itself, to my surprise last month my phone bill came to around £75 and i knew this couldn’t be right because i don’t have any bolt-on’s and don’t buy things with my phone. i c...

Resolved! Payment date

I would like to change my payment date but can’t get to talk to an online advisor keeps asking me back to my o2Have been through everything in the contact o2 areas I’m getting frustrated nowAny helpThanks

Lorri72 by Level 1: Joiner
  • 1 replies
  • 0 kudos