Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going abroad with o2

Going to Madiera will I automatically be put to a network and am I subject to roaming charges?

Cannot receive calls from some numbers.

Hello. For the past 2 weeks my son cannot call me (has no issues calling anyone else) it just states ‘call failed’. I have had some companies state (via email) that they cannot call me also. My partner can call me fine from her mobile, but when she t...

Apple Watch

How do I cancel my Apple Watch sync 1 subscription?

Bill for 2nd phone

I have been with O2 for years but my husband transferred from VM, our payments go out from the same joint account. Payments go out OK but we have never been able to see a bill for his phone. My O2 just shows my number. I have tried adding his phone i...

Resolved! Lost sim

I lost my sim and I do not remember the number, so I do not have an access to my account. But I continue to pay every month by DD. What should I do?

My SIM isn't charging my account

Why isn't my account being charged; I've been paying my bill manually!

Setting up a direct debit

I would like to set up a direct debit for future payments please

How do I find details of charges for premium and info services

Been charged for premium and info services how do I find out what these charges are for

Short numbers

Some mobile operators in the UK usually do not accept messages from short number from EU. The short number means the push message or the SMS notification which comes from the numbers consisting about 5-6 digits.Do O2 accept those messages?

Resolved! talk to a human??

The 202 number is not giving me the option to actually speak to a human being regarding my messed up crazy bill, how do I get to talk to said human being, this is hugely frustrating, plus I have had a shocking experience trying to speak to a customer...

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