Solved: how do i move my number to my new sim when i dont ...

adam06383 · ‎28-11-2019

hi all,

i lost my sim card (dropped phone sim lost) every option i see about moving the number involves getting a text to the number i no longer have access to?

how do i move my number without it?

MI5 · ‎28-11-2019

@adam06383

You have to report the sim as lost which triggers the replacement process Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-11-2019

@adam06383

You have to report the sim as lost which triggers the replacement process Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎03-12-2019

You should be fine if you follow the above advice @adam06383 but if anything else comes up then let us know.

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how do i move my number to my new sim when i dont have the old sim card?

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account