help needed cant speak to anyone at 02

[permboden]

who the hell can i speak to or how do i get through as all phone lines are down and messaging is down and i need to speak to 02 during this cornavirus outbreak.no single was of speaking to anyone.its a joke.

[gmarkj]

the link below has everything we currently know:https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[madasaf1sh]

O2 are running on reduced staff numbers, and reduced opening times so unfortunately it will take longer to answer the phone.

Live chat has been taken off line as the Call Centres in the locations that where providing that service have been closed down by the governments of those countries.

O2 are working hard to answer calls as quickly as they can and as many as you can.

[Lisa6]

I've being trying to call O2 for 4 days now to pay the balance on my bill and have my phone re-connected. Holding on for hours. Impossible to speak to anyone.

[Dominic]

Can’t you pay it online? Usually if restricted you can pay online and restrictions come off after a while

[Dominic]

I’d like to speak to someone too about my bill but as most of them are working from home I guess it’s just a big fat case of keep trying and trying

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Lisa6]

No I cant for some reason. Tried a few times. My phone has been disconnected of the network

[O2Faisal]

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@permboden wrote:
who the hell can i speak to or how do i get through as all phone lines are down and messaging is down and i need to speak to 02 during this cornavirus outbreak.no single was of speaking to anyone.its a joke.

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Hi @permboden sorry to hear you are having difficulty, our lines are extremely busy at this time, is there something specific you need help with?