cancel
Showing results for 
Search instead for 
Did you mean: 

getting a contract

Anonymous
Not applicable

any one help? i applied for a contact filled it all in and it says there need more id i dont have a passport or any photo id anyone know what i can use instead of photo id?

 


 

Community_STS_0.png
Community_STS_1.png Community_STS_2.png

 

Message 1 of 6
63,728 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150790 Posts
  • 645 Topics
  • 28728 Solutions
Registered:
What proof of identity do I need to get a Pay monthly contract?
I'm buying online or over the phone

We can accept your credit or debit card as proof of your identity.

I'm buying in store I have a Chip and PIN credit or debit card

Whichever network you're signing up to, we can accept a valid Chip and PIN credit or debit card as proof of your signature and address.

  • You must know your card's PIN.
  • Your card's billing address must be the same as your pay monthly contract billing address.
  • Depending on what you're buying, you might not have to pay using the Chip and PIN card you used as proof of identity. Ask in store for more details.
  I don't have a Chip and PIN credit or debit card
  • We can only sign you up to a network, if you have a Chip and PIN card to prove your identity.

What do I need to bring to sign up?

    • You'll need to give us separate proofs of your signature and address - you can't use the same document for both.
    • We can only accept original copies.
    • Proofs of address must be less than three months old.
Proof of signature

You'll need to provide one of the following:

  • UK driver's licence (if you don't use it as proof of your address)
  • Valid UK or Irish passport (it must be signed and must not have expired)
  • Firearms certificate (if you don't use it as proof of your address)
Proof of address

You'll need to provide one of the following:

  • Full UK driver's licence (if you don't use it as proof of your signature)
  • Utility bill (a gas, electricity, water or home phone bill - we can't accept British Gas bills or mobile phone bills)
  • Bank, building society or credit card statement
  • Firearms certificate (if you don't use it as proof of your signature)
  • Council tax bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 6
63,710 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 150790 Posts
  • 645 Topics
  • 28728 Solutions
Registered:
You can use your credit or debit card in store with a chip and pin machine to prove your identity.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
63,718 Views

Cleoriff
Level 94: Supreme
  • 126966 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

Did you go instore initially or apply online? If it was instore I am surprised they didnt tell you there what other ID you required @Anonymous

You will also need proof of address and normally a utility bill (instore)

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
63,716 Views

MI5
Level 94: Supreme
  • 150790 Posts
  • 645 Topics
  • 28728 Solutions
Registered:
What proof of identity do I need to get a Pay monthly contract?
I'm buying online or over the phone

We can accept your credit or debit card as proof of your identity.

I'm buying in store I have a Chip and PIN credit or debit card

Whichever network you're signing up to, we can accept a valid Chip and PIN credit or debit card as proof of your signature and address.

  • You must know your card's PIN.
  • Your card's billing address must be the same as your pay monthly contract billing address.
  • Depending on what you're buying, you might not have to pay using the Chip and PIN card you used as proof of identity. Ask in store for more details.
  I don't have a Chip and PIN credit or debit card
  • We can only sign you up to a network, if you have a Chip and PIN card to prove your identity.

What do I need to bring to sign up?

    • You'll need to give us separate proofs of your signature and address - you can't use the same document for both.
    • We can only accept original copies.
    • Proofs of address must be less than three months old.
Proof of signature

You'll need to provide one of the following:

  • UK driver's licence (if you don't use it as proof of your address)
  • Valid UK or Irish passport (it must be signed and must not have expired)
  • Firearms certificate (if you don't use it as proof of your address)
Proof of address

You'll need to provide one of the following:

  • Full UK driver's licence (if you don't use it as proof of your signature)
  • Utility bill (a gas, electricity, water or home phone bill - we can't accept British Gas bills or mobile phone bills)
  • Bank, building society or credit card statement
  • Firearms certificate (if you don't use it as proof of your signature)
  • Council tax bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
63,711 Views

MI5
Level 94: Supreme
  • 150790 Posts
  • 645 Topics
  • 28728 Solutions
Registered:
Sorry, forgot link, the above from CPW http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B3fb172c0-f556-11de-da00-0000000...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
63,709 Views

Bambino
Level 85: Esteemed
  • 24263 Posts
  • 1055 Topics
  • 3811 Solutions
Registered:

@Anonymous  If you do not have a credit or debit card to qualify for an online purchase, or cannot provide proof of signature and proof of address to purchase in store as outlined above, you might need to rethink your plans. You will find that all the networks have the same requirements, so you might want to think about Pay & Go instead.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 6
63,690 Views