Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Friends and Family discout not applied

HiI cannot see any friends and family discount has been applied towards my TariffAnd there was £10 added towards my account on 4th Nov by your O2 customer service which I can’t see in my profile.Regards,Naveed

Resolved! PAC number

I would like my PAC number and close my account so I can open another O2 account in my correct name (O2 has been spelling it incorrectly for 20 yrs). How do I do this?

Resolved! Charge to mobile

I am trying to setup charge to mobile on an iphone 7 plus, however the only payment method option i get is none or credit/debit card. How can i set it up so if i buy an app, it would show on my o2 bill.

Resolved! payg free £5 credit on topup

Can a guru point me in the direction of the t & c of the above offer. Text just said top up before Jan 31st. Can I use this more than once ? I did get my extra £5 within a few hours Thank you

Resolved! Want to change my payment date from the 18th of the month to the 20th

to change my payment date from the 18th to the 20th - how do i do this Thanks

Resolved! Can I pay off airtime plan and keep phone plan

I was wondering if I can pay out the remainder of my airtime contract [effectively so I can leave O2] but keep my phone plan running so that I can still spread the cost of the phone plan?

Resolved! Tariff Change

My account states that my contract can be renewed today. I went into tarriff change and it says I can't move to a lower tariff, I don't understand

Resolved! Old number- can i still access my o2? i have lost the sim.

hiI want to access my old o2 account online. i have lost the sim years ago. only thing i can remember is the number. is this possible? and is there anyway of accessing bluebook? thanks

Resolved! How do i get sim unlock code

My father bought a phone at Asda due to needing larger buttons and wanted to put existing pay as you go sim into it. However phone is locked to “pay monthly” sim which came with phone. How do we go about getting the code to unlock phone as father doe...

Positive feedback help

Hello i upgraded my iPad today and want to give positive feedback about the employee who helped me. I cant find any kind of feedback form, so please help!

O2

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