Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 won't unlock my iphone se

I had a iphone 6 on contract with 02 and paid it off. I then sold it and bought a iphone se and kept the same sim. I have decided to leave 02 to get a better tariff elsewhere but 02 won't unlock my iphone. There excuse, 'we're not unlockingthe iphone...

Rubbish customer service

Don't know if I'm just really unlucky,but, after months of butting heads with o2's stubborn policy of repairs returns ,I finally gave in today(10/10/16) and took my z3+ to be sent away for inspection/repair. Paid my £25 and received a stone age Samsu...

Resolved! o2 Insurance scam

ive paid £8 per month for the last 30 months (£240.00) (£300.00 with the excess) to then be told that their is a possibility that my device may be replaced with a refurbished device, if this information what relayed to me at the time of taking out th...

Resolved! Paying with a Canadian Credit card

I am in the UK for three months and bought a sim card a month ago. When I try topping up with a Canadian credit card, I enter the Canadian postal code that goes with it. The system just gives me an error message about checking the postal code. It see...

Resolved! Moto e3

So i buy my girlfriend her first smart phone and went to collect in the 02 store as I ordered online. When i got it home she couldnt charge it as i had no usb plug. I was told because of the ozone layer and greenpeace we are unable to issue out plugs...

Resolved! Limit data usage

Can I limit my daughters data usage so she can't go over her 1GB?

Resolved! Obtain my PAC number

I'd like to know how to obtain my PAC code?

Unbelievably poor coverage and constant dropped calls and periods of silence during calls.

Hello I live and work in the maidstone area and for some months now I have been experiencing dreadful coverage. I can barely make a phonecall without there being periods of silence during the call where neither party can hear the other. This either r...

Resolved! change billing account

How do I change my billing account details.

Resolved! Re: They did not unlock my Iphone becouse IMEI doesnt mutch the

Hi! The IMEI - xxxxxxxxxx has not been used on our network, so it will not be possible to unlatch it. Does this thread still apply in 2016? (thread 2010)? I have an iphone 6s locked on O2 and the message above appears. What sould I do to unlock it? R...

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