Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late upgrade help

Hello!I went on o2 website and click upgrade to sim only 2 days after contracted should of ended (19th June) as I wanted to keep phone and number. It says I still have to pay for old phone contract on July 4th 2017 but I switched to sim only upgrade?...

Resolved! Contract Ending

Hi my contract is due to end in September and I dont want to renew or upgrade or change providers I just want to end the contract on its due end date as im currently living abroad and havent used it in 6 months ive just been waiting for it to come to...

Resolved! Lost Phone

I am on holiday in the USA and have lost my phone.My contract is a business sim only.Will i be able to get a new sim back in the UK and keep my own number

Resolved! change my surname

Hello,I want to change my surname,because I got married,how I could do it?thank you Agne

O2 Overcharging the Pay Monthly account / refusing to issue PAC codes

My existing Pay Monthly phone and SIM contract came to and I replace this with a SIM only at a reduce monthly sum. They appear from my account information to charge me the old higher rate. I requested two PAC codes at the end of the contracts, the O2...

Resolved! Call charges 9

I'm in lo don and recently called my cousin in Northern Ireland yet was charged £16 in charges although I have unlimited minutes.I'm confused I thought that Northern Ireland was classed as brink part of the UK .Thanks for any help in advance

Resolved! using phone abroad ie Spain

Can i use my phone in Spain for calls, emails and texts to UK in July 2017?You talk about your travel package and only being charged on the days you use it? But you are also saying it is free? Im' confused.

Monthly charge increased.

Why have my charges been raised to over £10 suddenly when my usage is only between £7 and £8 over months. I cannot pay any more. I am 80 and need the access to my phone. Otherwise I am very happy with the service I receive. Would i be better on pay a...

Resolved! Why have I been charged for texts when I have unlimited texts?

I have been charged for texts when I haven't sent many - i'm supposed ot have unlimited texts. How do I find out how to get a refund or if my contract has changed without my knowledge.

O2travel

I recently received a bill which included an extra payment for use of O2 travel abroad. I had not requested this bolt on and now I can not find a way to delete it from my bolt ons. Does Nyone know how to do this.

O2

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