first switch up

[gadget]

I'm about to do My first switch up i've looked on the forums and can't find the information about the process

my understanding is i log out of everything and factory data reset the phone 

go into store they check the phone to make sure its in not broken etc but then what happens i've seen some comments say i have to send it away or do they retain the phone  and they do it ?

[MI5]

@gadget 

The store take the phone, clear your device plan and hand over your new phone.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

[gadget]

ahh its the s24 ultra that comes out on the 25th i believe

so can i stlll take it in tomorrow and they send  me the new phone on or after the 25th or is it better to go on the 25th ? i can swap the sim out and put it in another other for a day or so so being without a phone for 24/48 hrs is not a problem for me. 

again its my first switch up so no idea of the process

thanks for your reply much appreciated 

[gadget]

Sorry for another question but do you delete everything on the phone ie factory reset or do they need to access the phone and they delete everything afterwards  ? 

[MI5 · Accepted solution]

@gadget 

You reset it completely and remove the sim card.

You may need to pre order as the stores may not have huge stocks of the S24 so call ahead to check.

You can use your sim in any phone in the interim.

https://www.o2.co.uk/storelocator

[gadget]

excellent thanks alot for the info 

[MI5]

You're welcome @gadget 

[Emz89]

They have changed the process on preorders. You you keep your phone and they send you a returns bag with your new phone. You then return it yourself:) 

[Oxonian]

@Emz89 

As O2 have a reputation - search this forum - for losing things, please keep your proof of postage in a safe place ! 

[Emz89]

I will do. I only live a few miles up the road from where they actually get sent to 😅