Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hello, I would like to cancel my phone contract because my contract has long expired.

Resolved! I have topped up and it wont allocate the bundle?

I have topped up but it isnt allocated it to the bundle????

Resolved! Not received my new watch

Hi my name is masood iqbal i order new apple watch but still not received how long will be take

RollOver issues

I have an active RollOver plan and my account t clearly shown minutes etc available. But I keep getting texts saying I don’t have one. And imbeing charges normal rates such that now I have no available credit. The chat bot is useless and going throug...

SMS over Wifi problems

Hello, I seem to be having issues sending text *sms* via wifi. When 02 started to use wifi calling for SMS it worked without a problem. I can get texts no problem but not able to send. I dont get any o2 signal in my area and use wifi calling. I have ...

Resolved! Credit check failed

Hi,Couple of days ago I went to moneysupermarket and found some O2 deal, signed up for 2 no problem at all then on the 3rd it failed and signaled my Credit Check had failed, since then I've been back and forth with O2 who are unable to help and refer...

Resolved! Remove linked number on account

Hi. I ported my number to 02 last month, but now I’ve got 2 numbers linked on my account. How do I remove the other one

Resolved! 02 turned off 4g calls

Keep getting this notice on my iPhone .I’ve turned phone off and on but keep getting it?

Resolved! Billing

Hi, Just signed up for a pay monthly sim only contract. Today (1st December) I received my first months bill. But my sim has not arrived yet. Surely this can’t be right. Don’t know how I go about complaining. Any suggestions?

I ordered sim

Hi ordered a sim, still awaiting I can’t even track the item

O2

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