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Failed credit score for upgrade

JGonz
Level 1: Joiner
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on ‎29-11-2023 08:55 - last edited on ‎29-11-2023 09:14 by Community Manager

on ‎29-11-2023 08:55 - last edited on ‎29-11-2023 09:14 by Community Manager

Hi, I contacted your service centre on Sunday as I was upgrading online and my credit check was declined.  There is no reason that it should be declined as my credit score is the maximum it could be.  I was due a call back on Monday which never happened.  I need to upgrade as my current  device stopped working last Friday.  Can someone please contact me as I keep getting cut off from your call centre?  Thanks Janine Gonzalez, (REMOVED)

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MI5
Level 94: Supreme
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on ‎29-11-2023 08:58

on ‎29-11-2023 08:58

@JGonz 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎29-11-2023 09:34

on ‎29-11-2023 09:34

My take on this, as when Virgin Mobile did the same, is simply to go elsewhere.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 37: Blazing a Trail
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on ‎29-11-2023 20:16

on ‎29-11-2023 20:16

@JGonz 

 

One option is for you to buy a new handset direct from the manufacturer. For example, Samsung and Google both have some really good offers at the moment.  

 

Another option is for you to visit your local O2 retail store and to see if, on a different day, there is a different outcome :-

 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

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MI5
Level 94: Supreme
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on ‎29-11-2023 20:18

on ‎29-11-2023 20:18

@Oxonian wrote:

@JGonz 

Another option is for you to visit your local O2 retail store and to see if, on a different day, there is a different outcome :-

Same system used in store so outcome will be the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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