Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My SIM hasn't arrived after 10 working days

Hi can someone at O2 help, my sim was dispatched on 25 November and it's yet to arriveThanks

Resolved! Apple watch 4G not working data plan

Hi I yesterday going to o2 shop setup my apple watch okey everthing checks working perfect still waiting 24hours setting my apple watch today after 24hours when i try setting my data plan not working ops something wrong or you apple watch setting bef...

Resolved! Pay Schedule Change

Hello, I rang 202 earlier to change my payment dates to the 30th of the month and it has been done apparently but it’s not reflected on my o2? How do I get confirmation of said change?

Resolved! Moving abroad

Hello, I bought an O2 Sim and mobile contract while I was in the UK. Unfortunately, I couldn't renew my visa and had to go back to my home country. I would like to know If I can cancel the sim contract on exceptional basis and continue to pay monthly...

Resolved! Potential Fraud 02081467092

Hi got called today by 02081467092 registered on my phone as potential fraud called number and said something about o2 mobile abroad.I don't even know anybody abroad has anybody had this call?

Resolved! Refund entitlement on 12/36 months not used

I have only just got my phone back from police (they had it for over a year) to be told there was nothing on it and I could have it back..... as you can see on my account iv been paying a fortune monthly for the device+credit package+Disney plus... a...

Resolved! Sim swap

Hi did a sim swap over 24 hrs ago and still not workingHelp needed.

Airtime rewards, really?

I have a Pay Monthly O2 account for my iPhone and Apple Watch, and I also have Airtime Rewards. I made a claim of £10 towards my bill yet it did not get deducted. Does anybody know why?

Resolved! Keep your number

I have recently joined O2 and I gave my PAC to keep my number when I bought the SIM, one week ago. I haven't been ported yet, is there anything else I should do? When will my number be ported?

Resolved! New phone

Hi. If I want to get a new o2 phone from a different company but keep my number what do I need to do?

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