Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When will my new contract start?

I recently upgraded my phone. My final billing period for my old device and tariff is due any day but my new device is out of stock. Will I just keep paying the old tariff until my new device arrives or will I start paying for the new one even though...

Disney+

Yesterday I was offered disney+ free for 6 months. When I tried clicking on the link I just keep getting a blank screen. Why?Below is the text and link I received. Here's 6 months of Disney+ on us, just as a thank you for being with us. Start streami...

upgrade to volt

i have recently upgraded to virgin volt and cannot access the Disney channel

Resolved! Credit Checks - Hard/Soft - Re-apply on declined check?

I've had a long and arduous dealing with O2 this weekend, but I'll try and keep to the point:I set up a contract over the phone, but had issues on the O2 website when trying to make the upfront payment. I called them back and a man removed the whole ...

Resolved! 50% off Samsung cases that aren't available!

Hi, i picked up my preordered Samsung Z fold 5 from the Cheltenham O2 shop on Saturday morning and i was going to buy a Samsung slim pen case for it as the girl in the shop said they were half price at the minuite but they didnt have any in stock yet...

Resolved! Replacement sim

Hi there I was wondering if I’d be able to pick up a replacement sim in store?

Call Barring Password

Hi, I have a pay monthly contract and want to activate call barring whilst abroad. However I don't know the 4 digit password and when I put in the standard 0000 or 1234 is says 'Call setting error' 'Network or SIm card error'. Does this mean call bar...

Resolved! 02 tariffs and extras

I changed my tariff yesterday as I kept running out of data. I choose 30gb for £15.99. I already had Disney+ as my extra but I wanted to change it to Amazon music. Amazon wouldn't validate it and said I wasn't eligible for this offer. Now I'm paying ...

VAT Invoice

I contacted O2 3months ago regarding VAT Invoices. And was assured they would be available for my account.Unfortunately I can find no way to print a VAT invoice on 'My O2'I would be grateful if this could be sorted out ASAP

Resolved! Email

I pay diect debit and I have received an email from yous saying you are going to set up a direct debit?

O2

Forum Posts