Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £20 Monthly rolling plan issues

So I paid £20 to top up the £20 rolling data plan through clicking manage rolling plan and it went to pending so I asked my bank and it said to wait 5 days for the pending transaction to either cancel or go through and that was on the 7th december an...

Resolved! Can’t receive calls or txts iPhone 13 Pro max

Hi. I have an iPhone 13 Pro Max on O2 and some people can’t ring me (my mum from her mobile, RAC couldn’t get hold of me the other day) and my friend can’t send me txt messages. I’ve raised it with O2 before and replaced my sim. Any ideas.

Resolved! Sim not arrived

Hello, My sim has not arrived yet I got an email to say my contract has started 2 days ago. How can this possibly be fair?!

Resolved! About new contract

Could you tell me what going on with my new contract please use have taken £30 out my bank account on December 8th 2022 and when I go on to track my order it keeps saying order confirmed like todays the day I should go the shop to pick it up but I do...

Resolved! O2 to activate sim text swap to 20220

Hello am very concerned about getting this text. I am a Vodafone mobile customer with no intention to change. However I took up Virgin broadband yesterday. They said if I took a sim with it (data 2 years contract) it would make it cheaper. So I thoug...

Resolved! Using my phone in the US. And having it work as well as it does in the UK

See the title. Even though O2 says it should work here in the US. It doesn't. My phone defaults to T Mobile while I'm in the US. T Mobile shops in the USA have never heard of O2. Although they say they can get my phone working, for money of cause Nob...

Why is PAYG cheaper than contract.

I’m trying to work this out, I’ve been with O2 since it was BT Celnet, and every time my contract runs out I have to struggle and search to get a decent deal. I don’t need a new phone, I just need sim only contract, I checked today and for some reaso...

Prepaid Mastercard

Hi I bought or rather upgraded to a Samsung s22 and there wad a petition on o2 website for £200 ₩prepaid Mastercard....yer now the people who give then out say my phonebwasnt in the promotion and to speak ro o2. Well I can't get hold of o2...but that...

Resolved! Is this legit?

Got an email from: s-email-o2.co.uk today about direct debts. The email content itself seems legit but this domain bothers me, why isn't o2 using subdomains if it is legit.

Not receiving SMS/Calls

I’ve been having endless issues since porting from Vodafone to O2 at the end of October. Due to an error in the porting process I was unable to receive SMS and calls. This was finally rectified (after about 3 weeks) after speaking to O2, but started ...

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