Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone not delivered

Can anyone from o2 help?? So I ordered an iPhone 14 pro max 3 weeks ago, I got an email on the 28th November to say my phone was on its way I then get a notification off DPD to say my phone would be delivered on the 29th, the morning of the 29th I go...

Resolved! Housemate refused delivery, what now?

Solved! I called into customer services and one of my colleagues took care of it and kept me informed by text. Hope to hear your lovely voices on the upgrades line in the future!

Resolved! Removing 1 phone from contract

Hi all - Happy Monday! I have 4 pay monthly phones under my O2 account, all billed through the same payment details etc.Now that my kids are older, I am looking to move them on to their own O2 contracts and have them pay for their phones! What do you...

Resolved! Transfer phone to my son - out of contract

Hi everyone, Just a quick question, I have a phone with you - that has always been on my sons phone (the DD is set up from his bank account albeit the phone contract was in mine).I am now out of contract, but I would like to know if I am I able now a...

Resolved! Upgrade

I’m trying to upgrade my sync 2 watch it available but when I go to do it it says continue with basket but there is nothing in my basket please help

Resolved! Change of tarrif

Two weeks ago I changed my tariff to a 12 month contract for £6 per month for 3 Gb. It has renewed this morning on the old tariff if £10.33 for 2 tv ?

Resolved! cancel my contract

is there any way i can cancel my 02 contract online?

Resolved! Stuck in "credit check"

Hi, Can someone please help? I took out a new o2 contract last Friday (one week ago today), apart from the initial email order confirmation I have received nothing from o2. I have called them 3 times now and they just keep saying that its with the cr...

Resolved! Switching to a pay as u go sim

Hi my contracts ending soon and I am looking to switch to a pay as u go. If I go through a 3rd party (as their deal looks better than 02 direct) to stay with 02 on a sim only can I keep my number

Resolved! not registered on network message

I have recently changed my phone and sim and am now getting a "not registered on network" message on my phone. Why is this and how do I make phone calls as before?

O2

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