Solved: Re: finish contract

dnumde · ‎05-03-2018

I owe £49 on my phone £7 a month and have a £12 monthly airtime contract, I understand if i pay my phone up, I can change to another provider. Reason, have moved and O2 unfortunately poor where I've moved to. So can someone confirm that my contract finishes if I pay my phone up?

MI5 · ‎05-03-2018

Yes you are correct.
See guide to refresh here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-03-2018

Yes you are correct.
See guide to refresh here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-03-2018

Remember you have to give 30 days notice to cancel airtime....and if you need your PAC to move to another provider then info here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

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