final bill

[AndyMac]

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I can't call them as the automated system says check the MyO2 app, I can't text them.

I need to get hold of someone as O2 are still taking money out of my account even though I must be in credit.

[Nothappywith02]

I am also having this problem - can you help me as well?

[pgn]

Your comment will have triggered some of the O2 Advisors, @Nothappywith02 - I expect one of them to have reached out to you in PM, private message, here for more details by Monday morning - keep an eye on this thread. 

[pgn]

Tagging on shift advisors for Sat, @O2Georgina and @O2KyleW, @Nothappywith02  - hang in there! 

[O2Georgina]

Thanks for the tag @pgn 

@Nothappywith02  I will send you a private message now so that i can assist

[Nic11]

Can you help me too. I have the same problem and can't see my final bill

[MI5]

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@Nic11 wrote:
Can you help me too. I have the same problem and can't see my final bill

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@O2Georgina @O2Lisa ?

[O2Lisa]

Morning @MI5, thanks for the tag 

I'll message you privately @Nic11 and look in to this for you 

[Catq]

I am having the same issue! Disconnected and move to another provider but I have been emailed that I have a final bill but can’t view it anywhere. Can anyone help? Thanks, Catherine

[pgn]

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@Catq wrote:
I am having the same issue! Disconnected and move to another provider but I have been emailed that I have a final bill but can’t view it anywhere. Can anyone help? Thanks, Catherine

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@TheresaV will know who is on today from O2 to help 👍

Tagged her in, hang in there @Catq !

[pgn]

And @O2Lisa is inrota this am @Catq .