Solved: final bill

AndyMac · ‎16-09-2020

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I can't call them as the automated system says check the MyO2 app, I can't text them.

I need to get hold of someone as O2 are still taking money out of my account even though I must be in credit.

O2Elliott · ‎21-09-2020

Thanks for the tag @LukasB.

Hi @AndyMac, I am sorry to hear you are having issues with retrieving your final bill using the website.

Please allow me to assist you further. I will send you a private message.

Thanks
Elliott

View solution in original post

MI5 · ‎16-09-2020

@AndyMac

I'll ask @O2Kyle if he can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎21-09-2020

Hey @Anonymous or @O2Elliott can one of you help @AndyMac ?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2Elliott · ‎21-09-2020

Thanks for the tag @LukasB.

Hi @AndyMac, I am sorry to hear you are having issues with retrieving your final bill using the website.

Please allow me to assist you further. I will send you a private message.

Thanks
Elliott

Anonymous · ‎21-09-2020

@LukasB Thanks for the tag, @AndyMac Can See Elliott is looking into to this for you.

Thanks

O2Simon

aj0401 · ‎06-11-2020

HI,

Can someone also help me please.

I need my final invoice but cant log onto the website, use the App and theres no live chat function

Atif

gmarkj · ‎06-11-2020

Can one of you have a look and see if you can help @aj0401 please @O2Emma or @Anonymous?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Emma · ‎06-11-2020

Hi @gmarkj I will look into this for @aj0401 thanks.

O2Emma · ‎06-11-2020

Hi @aj0401 if your account is disconnected it will not allow you to log into My o2 app or online sorry.

We can post it out if you need a copy or I can private message you to discuss final bill.

Thanks

aj0401 · ‎07-11-2020

thank you @O2Emma

Would you be able to post my final bill ?

O2

final bill

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card