final bill

[AndyMac]

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I can't call them as the automated system says check the MyO2 app, I can't text them.

I need to get hold of someone as O2 are still taking money out of my account even though I must be in credit.

[O2Lisa]

Hi @pgn, thanks for the tag 

I'll message you privately @Catq and get this looked in to for you

[Lacey]

Can someone help me with the same issue?

[pgn]

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@Lacey wrote:
Can someone help me with the same issue?

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@O2Lisa or @O2Georgina will be on tomorrow morning, @Lacey, and should be able to get you sorted. Good luck!

[O2Lisa]

Thanks for the tag @pgn 

I'll message you privately @Lacey and look in to this for you

[beccraar]

Another one here with the same issue, if someone could contact me to help when they can please

Many thanks!

[Cleoriff]

@O2Georginaare you able to assist @beccraar?

[O2Georgina]

@Cleoriff  Thanks for the tag, I can assist with looking at bills, But for any payments we would advise to call o2 as we are not able to accept payments.

@beccraar  I will send you a private message now

[Cleoriff]

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@O2Georgina wrote:

@Cleoriff  Thanks for the tag, I can assist with looking at bills, But for any payments we would advise to call o2 as we are not able to accept payments.

@beccraar  I will send you a private message now

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@O2Georgina 

I know you can't assist with payments. However  we have a 4 page thread here where people are struggling to pay a final bill once they have left O2. With each case the online advisors have been tagged, hence me reaching out to you.

[O2Georgina]

@Cleoriff  No problem at all

 I was just setting expectations

[Cleoriff]

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@O2Georgina wrote:

@Cleoriff  No problem at all

 I was just setting expectations

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@O2Georgina