final bill

[AndyMac]

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I can't call them as the automated system says check the MyO2 app, I can't text them.

I need to get hold of someone as O2 are still taking money out of my account even though I must be in credit.

[Chrisboult]

I have the same problem. I ported my number to a different provider now I can't get my final bill and I don't know if I will be getting any more charges from BT. Can someone send me my bil dated 6th November and let me know if I will be getting any more charges?

[Truromoon]

I have the same issue. Received email saying my bill for 22/12/2020 is ready and that I can view it online at My O2, but can find nowhere on the site to view this final bill or any previous ones.

[Nonno_star]

Hi.

I have the same problem - transferred to a new provider but my Final O2 Bill is not available on the website nor App.

Can my Final O2 Bill be sent to me, please.

Thanks

[MI5]

@Nonno_star 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Nonno_star]

Thanks, MI5 ! Great and helpful response.

[MI5]

You're welcome

[pgn]

Hmm. Seems to be a bit of a gap wth the whole last bill thing when people hoof their number onto another carrier/network, as they are perfectly entitled to do - strange!

[MI5]

Yeah, in the past, the number would show as a disconnected account for 6 months before being deleted.
For some unknow reason now, O2 delete it immediately.

[pgn]

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@MI5 wrote:
Yeah, in the past, the number would show as a disconnected account for 6 months before being deleted.
For some unknow reason now, O2 delete it immediately.

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Some  SLA gets one of their off-shore contractor companies a payout per termination no doubt...

[MI5]

Who knows?
Maybe something to do with GDPR but I dunno......