esim showing no service on iphone 15 pro

[alassani12]

I got this phone today and set everything up after work, since I upgraded from my sim only contract to a handheld contract I was able to transfer everything from my iphone 7 to my new iphone however even though the esim is installed I'm getting no service appear on the top left. I have tried numerous things to see if it will fix it but to no success. I don't if there is a activation period for this or what, but if anyone could help me that would be greatly appreciated.

[MI5]

@alassani12 

You need to do a sim swap to activate the esim.

Start from your old physical sim Guide: Sim Swap: a mini guide 2017 update 

[Enlli]

Is this a new Esim as the old one can't be transferred.

You may need to do a SIM swap.

Try Swap My SIM in My-O2 

[MI5]

iPhone 7 could not have used an esim.

[alassani12]

Thank you for the speedy reply! Is it recommended to do it through the app? Because via text its asking me to give a ssn but I don't have a esim pack since it was already installed for me when I got the phone

[MI5]

@alassani12 

You may not have the option in your MyO2 as it depends which billing system you are on.

Who "installed" the esim, as you should still have the pack with QR code in case you need to reinstall it at at any time.

Might be easier to pop into your local O2 store to sort it, but take photo ID with you if you do.

[alassani12]

Ah I see, I upgraded online and got the phone delivered so it didn't come with any of that. However I will probably just head into store as you suggested thank you very much. 

[MI5 · Accepted solution]

@alassani12 

I suspect there's no esim installed at all, so in store is your quickest way of getting going with it.