ending contract.

[Anonymous]

Hi there, ive been trying to end my contract for months now and its been a absolute nightmare, my contract ends on september 9th, and i want to make sure its cancelled completely and doesnt renew. I cant phone o2 because everytime i do it says "you must pay the remaining balance" which is £0 so thats an obvious bug. and live chats been more than useless, just end my contract!!!!

[Bambino · Accepted solution]

What number are you calling? Call 202 from your mobile. It's a free call if you're a Pay Monthly customer. 

Take a look at this guide: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

This is a customer forum and your post won't be picked up by anyone at O2.

You need to call customer service, if not from your phone then use a landline or borrow a phone from a friend.

Contact us

http://www.o2.co.uk/help/bills-and-payment/cancelling-your-o2-contract#qs

[Anonymous]

I dont have the mobile anymore my ex girlfriend does, yes its a pain in the ass, but i try and ring up from my mobile and i put in my details and it doesnt work!

[Bambino]

@AnonymousYour reply is a little confusing. What do you mean about ringing up and putting in your details? Is this a Pay Monthly or a Pay & Go phone? Whose name is the phone in? What number are you calling? As said before, you need to actually speak to someone in Customer Service. You don't need to put in any details to do that.

[jonsie]

Ex-girlfriend? Ring up from any O2 mobile and choose the option to speak about a different number. Or call from a landline You need to call or your ex will continue to get the benefits on a rolling 30 day contract.

[MI5]

You just need to give 30 days notice now by calling cs.
You will get your final bill from O2.
Previously your balance wasn't zero because you would have needed to pay up to September 9th.