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Richard25
Level 1: Joiner
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on ‎20-09-2023 16:00

on ‎20-09-2023 16:00

I am receiving emails and text messages from you regarding an order I haven't made.  Something about out of bundle charges

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jonsie
Level 94: Supreme
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on ‎20-09-2023 16:03

on ‎20-09-2023 16:03

These are automatically sent out when you are moved to the new billing system and your payments are aligned to Virginmedia

Nothing to worry about

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎20-09-2023 16:03

on ‎20-09-2023 16:03

@Richard25 

It's O2 aligning your O2 bill to be the same as you paid Virgin before the transfer.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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