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data charging

Anonymous
Not applicable

Hi  , i want to know why o2  seems fit to keep charging me £1  every day i don`t use my iphone it`s most annoying ,i know it`s just a paltry pound ,but it is the principle of the matter . 3 times this has happened now ..  Any one here know why this is happening ,cheers.

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Curr946
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Well, fair enough. But can't see that type of user going for an iPhone. iPad on WiFi maybe :wink:
Current Phone: Sony Xperia XZ Premium
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Bambino
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I only mentioned the WiFi Assist possibility it because we've seen so many threads on here about iPhone users getting outrageous extra data charges on their accounts because of Apple's insidious little 'feature' that a lot of users didn't know existed.

I DO NOT WORK FOR O2



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Message 12 of 21
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MI5
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Very true mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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To be fair, android had wifi assist for a couple of years before ios but the big difference is the that default setting is 'off'.

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Cleoriff
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I always understood that WiFi Assist was set to ON by default?

(I think we had a lot of discussions about this when iOS 9 was released?)

Veritas Numquam Perit

Girl in a jacket
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MI5
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Default off on Android but On on iOS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@MI5 wrote:
Default off on Android but On on iOS.

Yes...thought I remembered the complaints about data usage :slight_smile:

Veritas Numquam Perit

Girl in a jacket
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Bambino
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Yes, you are correct @Cleoriff. Straying a little off topic here, but worth noting.

http://www.macworld.com/article/3018525/iphone-ipad/how-to-avoid-a-surprising-bill-due-to-wi-fi-assi...

I DO NOT WORK FOR O2



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adamtemp64
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@Bambino Wifi assist can be turned on with mobile data off but it will not use mobile data until user enables the toggle for mobile data (my wifi assist is off all the time )

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
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Thanks @adamtemp64. If WiFi Assist is on, but Mobile Data is off, what function would it perform? Is it meant to do something else besides switch the user to Mobile Data?

I DO NOT WORK FOR O2



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