Topping up

[Lg87]

I changed my tariff a day early and just topped up so I have data but my tariff hasn’t changed and I haven’t been given my rolling plan

[pgn]

@Lg87 - Rolling Plan PAYG will only ever take funds from the card you have registered for payment every month. You cannot "top up" the same way you do with a Big Bundle PAYG deal:

Q. What's the difference between a Big Bundle and a Rolling plan?

A. Our Big Bundles and Rolling plan both give you an allowance for call minutes, texts, and data. With a Big Bundle, you top up each month, and we exchange the credit for your chosen Big Bundle.

With a Rolling plan, there’s no need to top up. You set up paying for your monthly allowance using your debit or credit card. Your monthly payment will be taken automatically, and your allowance will refresh. You can carry over up to 100% unused allowance, so you never lose out. You're in control and are free to change or stop your Rolling plan at any time.

That said, there has been a spate of issues reported in the last week or so where O2 have not taken payment from the registered card, for some reason.

Contact O2 on 4445 from another O2 PAYG phone, or use any if the Social Media channels shown in here Guide: How to find help & contact O2 

Good luck, @Lg87.