Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52628 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26570 Views
  • 19 replies
  • 2 kudos

Rolling plan

I have tried to change my rolling plan to a bigger one and restart as my data has run out but it’s not allowing me

Changing plan

Hello. I have 10£ bundle. I want to change that immediately to 30£ bundle. I can’t change it. I have 30£ in my credit

Sim card12001324235

Good morning Virgin Media has given me a sim card which I haven't and don't intend to use. The account number is ***********. Can this please be cancelled. Kind regards VIKKI

Rolling plan

I’ve just went to change my tariff to the £15 rolling plan it’s took the money out of my bank but it doesn’t say I have the rolling plan or any data I was on it before but it didn’t renew? So I went to change it and it’s took the money out but not gi...

Cancelling sim only

I would like to cancel my sim only contract but every time I try to do so, it’s asking to text the number of the sim! my son has lost the phone with the sim in it so can’t receive the text. Can anyone advise how I can cancel this without having the s...

Lisa43 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Tarrif

Purchased new tarrif want it to start asap 

Dillon2 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Possible scam SMS

Just had a txt from 07438 361971 and my phone thinks it's spam. It says it's from o2points.top which sound kind of suspicious as I've never heard of it before. Anyway, just checking here before blocking the number as my phone suggests.

Porcia by Level 1: Joiner
  • 801 Views
  • 4 replies
  • 0 kudos

Credit

Hi i register my pay as you go number to my o2 last sunday after receiving a text about it and saying i would get free £5 Credit but still not received it does any one no wjen i will get it thank you

Jenny16 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

balance notifications

hi, i get balance notifications every single time i send a text and make a phone call, it is beyond annoying! i rang up customer service but they said i could not disable the notifications! is there any other way i can disable them?

rebecca18 by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go sim

Hello!, this isn’t about my personal account. But I’m hoping you someone can help me. I want to get my son a phone with an o2 pay as you go sim.But, I don’t want him to have any credit to use.. I want to be able to use ‘find my’ to track his location...