Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44981 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21883 Views
  • 19 replies
  • 2 kudos

Resolved! Spending cap

I would like to add a spending cap of £3.00 to the three mobile numbers on my o2 account.

Alan07 by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

Help me fast please

Good morningI need your helpMy name is Narcis Weber and I have a mobile phone number [edited]. Yesterday I loaded my phone with a £25 voucher and added credit to my SIM card.I added it to a casino site and won a sumand when I gave to withdraw money o...

Resolved! Going abroad

Hi I am going to france today however I’ve just realised that I will need to get data for this . I’m not sure if I should top up normally or top up with bolt on for this trip or any other way could I have some help please

Rinesa by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

New SIM needed while keeping old number

My very old (2009!) 'dumb' mobile is on O2 'classic Pay As You Go' and is beginning to fail. I have bought a new SIM-free smart mobile but the old SIM is large, not nano, so I need a new SIM. I want to stay with O2 and retain the old phone number. I'...

PV97 by Level 1: Joiner
  • 3097 Views
  • 10 replies
  • 0 kudos

Resolved! Account issues after Holiday

Hi there,I’ve been an O2 PAYG customer for around 9 years. Never had to visit here before. I have an auto top-up that comes out of my bank account the day before my £10 Big bundle comes out of my O2 balance. For the first time this has failed. I’ve r...

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Resolved! Refund or pause of the number

Hello, today I topped up my number accidentally, but as I am abroad, I will not be using the number and anything in the bundle. Is there a way to get a refund for this transaction or if not, is it possible to pause the plan so that I could turn it on...

Resolved! International student

The app is not accepting my payment method because it is an international card and not a card from a UK bank. However, I need this phone number in order to get a UK bank account. Is there any way I can top up with my international card?

LH409 by Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos

Resolved! MMS charge

Tel No [Removed] name Edward Fraser DOB [Removed] I was transferred from Virgin Mobile to O2 recently. everything fine until this week . I receive message saying i I'm going to be charged for MMS that I've just sent. I have previously not been charge...

EJF48 by Level 1: Joiner
  • 349 Views
  • 3 replies
  • 0 kudos