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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52829 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26728 Views
  • 19 replies
  • 2 kudos

Balance

I have changed from Pay As You Go to a £10 rolling plan. I have £13.05 balance that is unused...is there a way for me to get this back?

mickoafc by • Level 1: Joiner
  • 699 Views
  • 8 replies
  • 0 kudos

Sim

Has my new sim been posted to me

Lisa371 by • Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

O2 'bill' - account shows no mention of a bill

Hi all, I moved abroad to Singapore at the beginning of this month. About a week or so before moving, I transferred my number to an O2 PAYG SIM, as I just wanted to store my UK number on a basic SIM in the event I want to return to the UK. I've today...

AM2205 by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Rolling plan

I have tried to change my rolling plan to a bigger one and restart as my data has run out but it’s not allowing me

Changing plan

Hello. I have 10£ bundle. I want to change that immediately to 30£ bundle. I can’t change it. I have 30£ in my credit

Sim card12001324235

Good morning Virgin Media has given me a sim card which I haven't and don't intend to use. The account number is ***********. Can this please be cancelled. Kind regards VIKKI

Rolling plan

I’ve just went to change my tariff to the £15 rolling plan it’s took the money out of my bank but it doesn’t say I have the rolling plan or any data I was on it before but it didn’t renew? So I went to change it and it’s took the money out but not gi...

Cancelling sim only

I would like to cancel my sim only contract but every time I try to do so, it’s asking to text the number of the sim! my son has lost the phone with the sim in it so can’t receive the text. Can anyone advise how I can cancel this without having the s...

Lisa43 by • Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Tarrif

Purchased new tarrif want it to start asap 

Dillon2 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos
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