Solved: Re: data allowance discrepancy

aldaweb · ‎08-05-2013

If I logon to MyO2 and then view my bill, when I look to check the data that I've used and have left, it shows an allowance of 500MB, but the boltons panel next to it shows the correct 1GB of data.

I first noticed this in the MyO2 App on my Z10 and initially thought it was a quirk of sideloading the app, so checked using a browser to find the same thing.

Do I contact CS about this or is there an address for the webmaster?

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

MI5 · ‎08-05-2013

I'd contact CS first. They will escalate it if they can't fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-05-2013

I'd contact CS first. They will escalate it if they can't fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

aldaweb · ‎09-05-2013

Thanks, have done that and CS are looking into it.

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

MI5 · ‎09-05-2013

Let us know how it goes.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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