O2 data allowance

[Anonymous]

Hi i have a 1g limit on my tariff i keep on getting messages that my limit has been used but when i check my usage i've only used 360mb from the date my data limit has been refreshed. 

[Anonymous]

Are you sure it is the correct date you are setting?

Remember your refresh date is 14 days before the date which the money is taken out your bank.

Check on the Recent Charges section of your bill for an accurate billed usage.

[aldaweb · Accepted solution]

If you're checking online you may have a similar problem to me (see here) where the allowance given in one part of the site or from the O2 App does not tally with what should be there from the Data bolt on.

I've contacted customer services who are looking into it.