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complaint

Anonymous
Not applicable

I would like to make a complaint but cant find the email address

Message 1 of 18
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17 REPLIES 17

Cleoriff
Level 94: Supreme
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50p to connect.... then chat away for an hour at no extra cost........

Veritas Numquam Perit

Girl in a jacket
Message 11 of 18
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MI5
Level 94: Supreme
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Yup.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 18
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viridis
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Reading is a forgotten art form it seems
Message 13 of 18
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jonsie
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Message 14 of 18
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jonsie
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Message 15 of 18
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MI5
Level 94: Supreme
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Depends on what you want to understand.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 18
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Anonymous
Not applicable

The user must have minutes allowance available though, I think a lot of people are making that mistake. For example I have unlimited minutes so when in Europe its 50p to connect then comes out of my allowance. If the user has no minutes left or isn't on an unlimited plan then they will be charged accordingly. Hope this helps x

Message 17 of 18
912 Views

Anonymous
Not applicable
Calls Made 50p connection charge.

Calls over 60 mins will be charged 35p per minute from the 60th minute. This is charged in per second increments.
(Same applies to calls received)
Therefore if the user has no minutes available the above charges would apply.

Message 18 of 18
906 Views