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Anonymous · ‎15-12-2015

So I returned a moto 360 to my local 02 store which I bought online and then collected from store. They said 14 days for a refund and I waited 14 days. I returned it on the 28th and I rang them today and the lady I spoke to said she would have to fill a form out as she can see I returned it more than 10 days ago and are yet to recieve my money back and being close to christmas the money would be nice. Just looking for advice on what to do next as I have yet to get my money back 17days later.

jonsie · ‎15-12-2015

You can only keep chasing them by calling.

Consider a complaint....

How to complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎15-12-2015

You can only keep chasing them by calling.

Consider a complaint....

How to complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-12-2015

Nothing else we can advise I'm afraid as we are just customers like yourself.
Only CS can action the refund for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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