Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Make calls but can not receive or sms

A copy from my claim:Good afternoonOn March 10, 2015 after conversation with an employee of the O2 shop in Swindon accepted exchange my old operator (Asda Mobile) by O2, initially with Pay and Go to test the service and then possibly pass the service...

Resolved! O2 refresh

Hi, I would like to make use of the O2 Refresh. My contract expires at the end of July but I would like to update my phone now, but I would like to stay with my current payment for phone, text and data. When I click on upgrade it gives me the amount ...

Resolved! text messages

How do i send free text's online to another 02 mobile number ?...

Resolved! Impulse pay scam

HiI've just checked my bill and there's £30 (5x£6) unexpected charges on it.I've spoken to a nice but stunningly unhelpful tech on their online chat and it's a company called 'impulse pay'I've never heard of this but a bit of googling shows they are ...

Resolved! Not recieving text messages

Hi all I went into car phone and my dad upgraded to an s6 same as myself. While we were in there the guy told us about tu go. Since I've uploaded it I have no texts being received and nor has my dad unless it's an 02 customer. Any ideas on how to sor...

Resolved! Not receiving text messages on my new phone

Hi, I upgraded yesterday to a Samsung S7 Edge which I love, but I am a bit concerned as I am not receiving text messages from my husbands Vodafone S6 phonem, this was not a problem on my previous phone. I have received texts from other people. Can an...

Resolved! family bilt on

More info (Highlight to read) .. WAT .. is this ... Lol is this bolt on ive been charged for but still i am unable to either use it... Manage it .. Complety Cancel or believe it or not o2 staff .. Support to sort out !!??? .. . They said it would be ...

Resolved! Locate IMEI

Hey Folks, You will notice ive been away the last few days, well thats because my phone is either lost, or been lifted at my local. Anyway, I have been to the O2 shop and done a sim swap etc. I am getting info together for making a claim on the insur...

Resolved! No confirmation email

Hi folks, I placed a preorder last night for the new iPhone. It's an early upgrade. Everything seems to have gone through ok, Ive had a thank you for your order txt but have no confirmation email which the day I'll need to collect it. I got all the l...

Resolved! Annoying o2 Texts

My wife has an iPhone 4 running ios 7.1.2. Each time she makes, or receives a call or text, she gets a message from o2 telling her how much credit she has left. If she does not dismiss this message, she cannot receive any more calls.How can she get r...

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