cold called and Mis sold a contract and now I'm in a mess.!!..thanks o2

[Anonymous]

Right..ive been an o2 customer for years,even used to work for o2 when The Listening Company ran the call centres.

So I was cold called directly from o2 last month and offered a new phone and contract.I was interested,had about a year left on my existing...  I clearly asked 3 or 4 times about the 120 refresh bill on my account,but was told not to worry about it as it would be wavered and my old contract be cancelled and i would start the new contract on next bill date..  it wasnt true..alex(the cold caller)had set up a seperate and new contract,new account..  i found this out after maybe a week when i phoned up to ask what i should do with the new sim as i wanted to keep my original number..then it all became clear.

I insisted that the phone call should be listened back to,CustService agreed and told me they would get back in touch within a week to tell me the outcome of the investigation(nothing yet,its been weeks)..i was told that as a gesture of goodwill,i wouldnt be billed on my original account this month.i got billed..i now have a new contract account thats defaulted and when i actually do send the new phone back in,ill have no phone as my old one has been given away as a present..  i really am not impressed.  Im looking for some suggestions as what to do next..should I go to OFFCOM?Trading Standards? ive tried calling custservice but just end up explaining the same thing over again once i get through,ususally after about an hour on hold.. i never asked for this mess to happen and really dont want to be an o2 cust anymore...          sorry for moaning 

thanks     Riddi

[jonsie]

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@Curr946 wrote:

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@jonsie wrote:

  (Google is your friend ).

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Problem. ....?

[viridis]

Yeah, he's one of those delusional ones that actually use bing!

[Bambino]

Yet another cold calling horror story. My sympathies to the OP. When are people going to stop buying into these scams? A rhetorical question, I suppose, because the answer is never.

[jonsie]

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@viridis wrote:
Yeah, he's one of those delusional ones that actually use bing!

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I love seedless grapes but have a problem with currants. Each to their own though. But back on topic, I really hope that you get this sorted. It's a mess and it needs someone high up to take responsibility in sorting this out. Please keep updating and the very best of luck.

[MI5]

Even worse when actually scammed by O2 themselves.....