cancel
Showing results for 
Search instead for 
Did you mean: 

charged on ferry

Anonymous
Not applicable

I've been charged £40 for data while on a ferry between newcastle and amsterdam. I didn't expect to go into an international charge area, would have expected it to be EU charges which is covered by my 02 travel 2 pound a day. that is £40 for only a few MBs! how do i complain?

Message 1 of 8
3,457 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

You can try but O2 have no control over your use on a ferry, we always suggest turning data off on ships for this reason.

http://www.o2.co.uk/how-to-complain

Your complaint should be against the ferry company.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 2 of 8
3,454 Views
7 REPLIES 7

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

You can try but O2 have no control over your use on a ferry, we always suggest turning data off on ships for this reason.

http://www.o2.co.uk/how-to-complain

Your complaint should be against the ferry company.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 8
3,455 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Unfortunately you connect automatically to the ferry own system and as you've found out they are disgustingly expensive. Make the complaint but o2 are in no way liable for usage on a ferry. They may make a goodwill gesture but they aren't compelled to.  An expensive lesson for the future.

Message 3 of 8
3,444 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It should all be listed in the ferry operators terms and conditions.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
3,435 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
The ones who don't get caught out wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
3,393 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 7 of 8
3,388 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Lucky there is a cap in place or out could have been hundreds.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
3,360 Views