
on 03-08-2015 14:03
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on 03-08-2015 14:03
I've been charged £40 for data while on a ferry between newcastle and amsterdam. I didn't expect to go into an international charge area, would have expected it to be EU charges which is covered by my 02 travel 2 pound a day. that is £40 for only a few MBs! how do i complain?
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03-08-2015 14:10 - edited 03-08-2015 14:11
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03-08-2015 14:10 - edited 03-08-2015 14:11
You can try but O2 have no control over your use on a ferry, we always suggest turning data off on ships for this reason.
http://www.o2.co.uk/how-to-complain
Your complaint should be against the ferry company.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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03-08-2015 14:10 - edited 03-08-2015 14:11
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03-08-2015 14:10 - edited 03-08-2015 14:11
You can try but O2 have no control over your use on a ferry, we always suggest turning data off on ships for this reason.
http://www.o2.co.uk/how-to-complain
Your complaint should be against the ferry company.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 03-08-2015 14:28
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on 03-08-2015 14:28
Unfortunately you connect automatically to the ferry own system and as you've found out they are disgustingly expensive. Make the complaint but o2 are in no way liable for usage on a ferry. They may make a goodwill gesture but they aren't compelled to. An expensive lesson for the future.
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on 03-08-2015 14:33
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on 03-08-2015 14:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-08-2015 15:31
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on 03-08-2015 15:31
It is but then again who reads them
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on 03-08-2015 15:36
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on 03-08-2015 15:36

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-08-2015 15:39
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on 03-08-2015 15:39
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on 03-08-2015 16:30
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on 03-08-2015 16:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

