Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switching from PayMonthly to Payasyougo.

This is an O2 conundrum! I moved abroad over 4 years ago and have paid my monthly charge by card payment, with a card registered in the country I now live. At the end of the contract last moth I wanted to switch to a PayasyouGo, but now I find I can'...

PAYG first top up - Voucher? I never knew that!

I've just been told I've wasted ages trying to top up a new PAYG SIM for the first time. Online don't work, by phone don't work. Then I'm told the first top up needs to be done by voucher. Not once does it say anywhere that this is necessary anywhere...

Bolt On Deactivation Problem

Hello all, Months ago last year I got a new phone, a HTC One Mini 2, as soon as my phone came through the post and was trying to set it up, I realised that my old SIM card was to big for it, so later in the day I had to go to my local phone store to ...

Resolved! changing tarrif

Having been loyal to One2One/T-Mobile for over 20 years, I have finally changed to O2 & now have a full signal everywhere ! Hurrah !GigBites don't mean anything to me, so I had no idea what to sign-up for. So I did the 2GB option.But, in a month - us...

Resolved! Just changed tariff not sure what that means

Hey everyone, Title says it all really, last june (feels like a lifetime ago) i got my hands on my xperia z2 the contract cost me (back then) £38pm and that was for unlimited calls txt and 1 gig of data with 4g. Over the weekend i was contacted by or...

So man scam

I have been charged £30 for entering a competition that I had no idea I was entering . I received 2 texts to tell me I had been charged £30. There was an email with the word help next to it which I promptly mailed . I received a call later that day i...

Suspect vat refund email

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which...

Resolved! How Does Up Front Payment Return?

Hi, I took out a monthly contract on an Ipad Air 2 in early January. As my credit rating wasn't good enough I had to pay £550 up front which would be returned after 3 sucessful payments have been made. I've now made those three payments so am wonderi...

Resolved! Billing Period

Hi there, I bought an monthly sim deal online, the billing period started immedately from the date the bought the sim but I haven't even received the sim yet. There is also a prodata charge for the extra day of the month. It does not make sense to st...

Resolved! Galaxy S4 Black Screen

My daughters Galaxy S4 has a black screen after she took it out of the charger. Its under a year old and so I wondered, having purchased the phone from o2 who I actually contact about this. Do I take it into my o2 store I bought it from or do I conta...

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