Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

changing from monthly to PAYG

I changed from pay monthly to PAYG in November '12. The transfer has been OK except for my online account in My O2.

 

for some reason it is still showing my old monthly account which means I can't do anything with my PAYG account.

 

CS have said I need to set up a new account, but every time I try I'm told that my nuber is associated with another account and won't let me go any further.

 

As I work abroad using the online account would be very helpfull

 

Anyone have any ideas on how to solve this?

 

Cheers

 

Nick

Posts: 112,180
Topics: 565
Solutions: 14,942
Registered: ‎04-04-2012

Re: changing from monthly to PAYG

You can log into My O2 on a PC and link new accounts to your old one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: changing from monthly to PAYG

Hi, The problem is that I can't set up the new account as the number is associated with the monthly account. so I'm guessing that you can't have 2 accounts for the same #.
Level 69: Guiding Light
Posts: 16,227
Registered: ‎31-03-2010

Re: changing from monthly to PAYG


@Anonymous wrote:
Hi, The problem is that I can't set up the new account as the number is associated with the monthly account. so I'm guessing that you can't have 2 accounts for the same #.

Why would you want to?

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 112,180
Topics: 565
Solutions: 14,942
Registered: ‎04-04-2012

Re: changing from monthly to PAYG

That is correct, you can't. You will need to call CS to get them to reset it to your current account details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: changing from monthly to PAYG

Called them twice already, was told they can't do it, I had to do it on line!!

I'll try again
Posts: 112,180
Topics: 565
Solutions: 14,942
Registered: ‎04-04-2012

Re: changing from monthly to PAYG

I think they are confused as I was at first. Explain it's the same number not a new number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: changing from monthly to PAYG

Just chatted to CS, they said it takes 90 day to update account details!!!

If that's the case then it should be sorted by the end of next week.

Thanks for your help Nick
Posts: 112,180
Topics: 565
Solutions: 14,942
Registered: ‎04-04-2012

Re: changing from monthly to PAYG

Fingers crossed Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)