changing from monthly to PAYG

[Anonymous]

I changed from pay monthly to PAYG in November '12. The transfer has been OK except for my online account in My O2.

for some reason it is still showing my old monthly account which means I can't do anything with my PAYG account.

CS have said I need to set up a new account, but every time I try I'm told that my nuber is associated with another account and won't let me go any further.

As I work abroad using the online account would be very helpfull

Anyone have any ideas on how to solve this?

Cheers

Nick

[MI5 Level 94: Supreme]

You can log into My O2 on a PC and link new accounts to your old one.

[Anonymous]

Hi, The problem is that I can't set up the new account as the number is associated with the monthly account. so I'm guessing that you can't have 2 accounts for the same #.

[Bambino]

---

@Anonymous wrote:
Hi, The problem is that I can't set up the new account as the number is associated with the monthly account. so I'm guessing that you can't have 2 accounts for the same #.

---

Why would you want to?

[MI5 Level 94: Supreme]

That is correct, you can't. You will need to call CS to get them to reset it to your current account details.

[Anonymous]

Called them twice already, was told they can't do it, I had to do it on line!!

I'll try again

[MI5 Level 94: Supreme · Accepted solution]

I think they are confused as I was at first. Explain it's the same number not a new number.

[Anonymous]

Just chatted to CS, they said it takes 90 day to update account details!!!

If that's the case then it should be sorted by the end of next week.

Thanks for your help Nick

[MI5 Level 94: Supreme]

Fingers crossed