Migration of number

[gingerrose12]

I am changing from pay as you go to pay monthly. I was told that when i lose signal to remove the sim of my PAYAG to my new contract PAYM sim and my number would be migrated. It hasn’t worked, please someone help i’ve called so many times and no one can give me an answer !!

[jonsie]

Presumably you have rebooted your phone?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202