Solved: Re: change tariff

Davycrocket · ‎09-06-2020

When I joined 02 i was told i could change my Tariff after 30 days ? what is the phone numbert to speak to 0 2 ?

pgn · ‎09-06-2020

Hi @Davycrocket - have you downloaded and checked what you can do in the MyO2 app wrt tariff changes?

The numbers you need for O2 all in this Guide: Coronavirus Community Help and Support.

Good luck.

Links to O2 Social Media Team here

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pgn · ‎09-06-2020

Hi @Davycrocket - have you downloaded and checked what you can do in the MyO2 app wrt tariff changes?

The numbers you need for O2 all in this Guide: Coronavirus Community Help and Support.

Good luck.

Links to O2 Social Media Team here

Martin-O2 · ‎15-06-2020

I hope you got the answer you needed through My O2 or contacting customer services @Davycrocket but if you have any more questions please let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Davycrocket · ‎15-06-2020

I tried calling 02 today which was a waste of time all you get us options which don't take you to a human voice regretted joining 02.

Davycrocket · ‎15-06-2020

This is not solved

gmarkj · ‎15-06-2020

Try calling customer services again.
The best number to call on appears to be 0800 587 4005

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎17-06-2020

Keep trying until you get through @Davycrocket, the lines are operating.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Davycrocket · ‎17-06-2020

I have now changed my tariff

pgn · ‎17-06-2020

And O2 Shops are open again now, if you are close to one, @Davycrocket. 👍

Links to O2 Social Media Team here

Martin-O2 · ‎17-06-2020

@Davycrocket wrote:
I have now changed my tariff

Great news @Davycrocket! Thanks for letting us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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